Returns

Returns are accepted for exchange or refund 7 calendar days after delivery of the product. Original sales receipt must accompany all returns. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than the days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Returns and refunds are not offered for custom and pre-planted orders. 

Returns, refunds and exchanges are not offered for international orders.

Plant Guarantee 

Plants shipped from Edible Walls are guaranteed to arrive in a living condition. If your plants are not in a living condition upon immediate arrival, please submit a claim within 24 hours of receipt. Tracking information, including the time of shipment and receipt can be found using the tracking number which will be provided to you at the time your order is shipped. Claims must be made via email or via written mail postmarked no later than the day after receiving the plants. 24 hours after the plants are received all sales are considered final.